Thank you Zachary for participating in El Paseo's resident survey program. I am sorry to hear that your refrigerator isn't working properly. I do see that we responded once for your refrigerator, I will speak with Keith the maintenance supervisor about the issue and see what we can do for you. I will follow up with you by end of business day tomorrow March 31,2017.

As you know Pinnacle acquired El Paso in January and we do have future plans to upgrade the amenities in the community which does include the fitness center. YAY!! Thank you for bringing to my attention the lack of cups for the water cooler I will fill them up daily.

Please feel free to contact me anytime with any questions/concerns or suggestions regarding the community. I can be reached at the rental office or via email at elpaseomgr@pinnacleliving.com.

Sincerely,

Jennifer Davis

Community Manager

Thank you Margaret for participating in El Paseo’s resident survey program. Our team values your feedback and makes every effort to provide excellent customer service to our residents. I am sorry in the delay with the residents messaging system, now that the resident portal is available we can now message residents that have registered and accepted SMS messages to be received. Our IT department is currently working on the gate system so the staff can manage resident’s telephone number input to the gate system. In the mean time I can have our gate vendor manually input your phone number into the system for you. The spa has been repaired and is now heating properly. I understand it can be frustrating when a washer or dryer isn’t working. Our policy is to put a sign on the machine and call for service immediately when it is reported to the staff.

Thank you for the kind words about the office staff we hope that you continue to enjoy your residency at El Paseo Apartments. Please feel free to contact me at the rental office Monday-Friday from 9:00 am to 6:00pm or via email at elpaseomgr@pinnacleliving.com.