Reviews
Apartment Review from a Current Renter
Depends on rental rate environment. Rental increases were aggressive when market conditions were in favor of landlords. That has changed now so we will see how rents get adjusted fown.
Apartment Review from a Current Renter
Too costly rent for what it provides
Apartment Review from a Current Renter
We have recommended Luma to our family and friends as a great place to live
Apartment Review from a Current Renter
Nice apartments, but far to expensive.
Apartment Review from a Current Renter
Loud, a lot of neighboring construction which contributes to the noise, one elevator have been consistently out of operation which causes delay.
Apartment Review from a Current Renter
I am pretty sure I have been in this building longer than anyone. I mind my own business, pay my bills on time. The staff you have is AMAZING but you need MORE of them. I know what a well staffed building this size feels and looks like. This is not luxury living as described. Get more staff like you currently have and regulate these entitled bitcoin, metaverse kids!!
Apartment Review from a Current Renter
I only say neutral because it is pretty obvious the noise levels are going to increase significantly in 2023 and 2024 as the 35 story development goes up next to the Carte Hotel and the expected 30 plus story development next to the county parking garage breaks ground in 2023 (my understanding the San Francisco based developer received a 3 year extension to break ground due to the pandemic back in 2020). This particular development will block views to the harbor and waterfront park. So given the high rents at Luma and the expected noise levels significantly increasing for at least 2023 and 2024, it is hard to be anything other than neutral given the rental rates.
Apartment Review from a Current Renter
The rent is too high which is why I would not recommend to others. It has increased significantly creating financial hardships.
Apartment Review from a Current Renter
Rent has increased since Ive moved in and I think it's overpriced now
Good morning,
Thank you for the wonderful review. We are so lucky to have you as a resident at Luma and look forward to potentially have another year with you. We will be in touch about the new offers as we get approval from upper management.
We hope you have a wonderful holiday!
Thank you for the wonderful review. We are so lucky to have you as a resident at Luma and look forward to potentially have another year with you. We will be in touch about the new offers as we get approval from upper management.
We hope you have a wonderful holiday!
Apartment Review from a Current Renter
The windows have never been Cleaned. With the recent leak itâs like Iâm living in a construction Zone. Itâs not pretty anymore for the amount of money I pay. The rules are never enforced and cleaning of the building needs more attention.
Good afternoon,
Thank you forb your honest feedback. We will review this in detail with our team and make sure all of your issues are addressed.
Thank you forb your honest feedback. We will review this in detail with our team and make sure all of your issues are addressed.
Apartment Review from a Current Renter
Based on the last few weeks I would not. However if youâre looking for an upscale + secure apartment complex in a good location with nice amenities itâs hard to beat. The pricing doesnât make sense anymore after increase so I donât think itâs worth it anymore. Too much craziness going on these days to be able to recommend.
Good morning,
Thank you for your honest review. We understand your frustrations as the timing of this review came immediately after the water intrusion incident on 3/8/21. We are so thankful to have you as a resident here and understand that it may be difficulty as we work on the mitigation matters here along with COVID limitations within the communities still in place. We hope that you can consider the items within our control as these two major items were not as they would affect any community negatively in the same way. We truly appreciate you and everything you have been patient with us on thus far!
Thank you for your honest review. We understand your frustrations as the timing of this review came immediately after the water intrusion incident on 3/8/21. We are so thankful to have you as a resident here and understand that it may be difficulty as we work on the mitigation matters here along with COVID limitations within the communities still in place. We hope that you can consider the items within our control as these two major items were not as they would affect any community negatively in the same way. We truly appreciate you and everything you have been patient with us on thus far!
Apartment Review from a Current Renter
Need improvement security, windows cleaning, less cost for water and trash monthly
Good evening Rossella,
Thank you for the wonderful review and for being a loyal Luma resident. We are so grateful to have you here and that you have provided an honest feedback about our community!
Thank you for the wonderful review and for being a loyal Luma resident. We are so grateful to have you here and that you have provided an honest feedback about our community!
Apartment Review from a Current Renter
Being situated in Little Italy, as a new community, I had high expectations. Those expectations have been met and exceeded, I've been particularly impressed with how Covid-19 has been handled. The adaptations, and communication have been excellent and I've continued to feel safe in my home and around the community.
Good afternoon,
Thank you for the amazing review. We are so lucky to have you as a resident!
Thank you for the amazing review. We are so lucky to have you as a resident!
Apartment Review from a Current Renter
Just to clean windows pleasee
Good afternoon,
Thank you for the amazing review! We are so happy to have you here for the rest of the year! If you have any questions or concerns please do not hesitate to reach out to us.
Thank you for the amazing review! We are so happy to have you here for the rest of the year! If you have any questions or concerns please do not hesitate to reach out to us.
Apartment Review from a Current Renter
It's price of the apartment is really high without the use of amentities and other factors during COVID. So, i would have said yes prior to this pandemic
Good afternoon,
Thank you for completing your pre-renewal survey! I completely understand that it is hard to gauge the value of your home with the current amenity closures. We are all hoping that this phase will pass soon and we will ensure that everything is safely reopened once the CDC deems gathering areas safe again.
We have been in touch quite a bit so please keep your concerns coming. We hope you are staying safe and staying healthy!
Thank you for completing your pre-renewal survey! I completely understand that it is hard to gauge the value of your home with the current amenity closures. We are all hoping that this phase will pass soon and we will ensure that everything is safely reopened once the CDC deems gathering areas safe again.
We have been in touch quite a bit so please keep your concerns coming. We hope you are staying safe and staying healthy!
Thank you for providing your honest review. Your concerns are heard and I will make sure to escalate the feedback to our team.
We have been so lucky to have you call Luma home and appreciate your feedback!