Reviews
Not willing to chance it!
In May 2014, I signed a lease for a 2 bedroom/2 bathroom apartment in Spring House. When I was considering my apartment options in the Lexington area, I was impressed by the large size of the 2 bedroom layouts (1000 sq ft) and the non-smoking policy at this complex. The rent seemed reasonable, though the distance was further from campus than I would have liked (6 miles translated into a 30 minute drive at 3:00pm on a Tuesday). The duplexes very close to Spring House looked unkept and the Spring House grounds desperately needed mowing, but I decided to sign a lease because of the size and cost of these apartments.
Unfortunately, I never moved in. Here's why:
The office is severely understaffed, and while they were nice in all my interactions with them, I always got voicemail when I called--regardless of the time of day--and even though I left messages clearly stating my name, number, and that I had questions about my upcoming move-in, they never called me back. Frustrated by 4 days of unanswered phone calls, I contacted their corporate office (Leinbach Properties in Tulsa, OK), where my emails and voice mails have also been ignored. One might infer that the on-site management are simply mimicking the business practices of their main office.
While this may be their job, this is my home, and I expect to communicate promptly and professionally with my property owners--both those on-site and those at the corporate office. I expect my maintenance concerns to be addressed quickly, and I want to know that I can count on the office staff to respond to my concerns. I saw this lack of communication by both the Lexington and Tulsa offices before I moved in to be a huge red flag, and instead, I have found another place that is more adequately staffed and responsive to my concerns. Thus, while I can not comment first-hand on things like noise and maintenance, I fear what I would have encountered in such an understaffed business where leaving messages is the norm and voicemails are ignored. Because I expect better, I will not be moving into Spring House Apartments.
Unfortunately, I never moved in. Here's why:
The office is severely understaffed, and while they were nice in all my interactions with them, I always got voicemail when I called--regardless of the time of day--and even though I left messages clearly stating my name, number, and that I had questions about my upcoming move-in, they never called me back. Frustrated by 4 days of unanswered phone calls, I contacted their corporate office (Leinbach Properties in Tulsa, OK), where my emails and voice mails have also been ignored. One might infer that the on-site management are simply mimicking the business practices of their main office.
While this may be their job, this is my home, and I expect to communicate promptly and professionally with my property owners--both those on-site and those at the corporate office. I expect my maintenance concerns to be addressed quickly, and I want to know that I can count on the office staff to respond to my concerns. I saw this lack of communication by both the Lexington and Tulsa offices before I moved in to be a huge red flag, and instead, I have found another place that is more adequately staffed and responsive to my concerns. Thus, while I can not comment first-hand on things like noise and maintenance, I fear what I would have encountered in such an understaffed business where leaving messages is the norm and voicemails are ignored. Because I expect better, I will not be moving into Spring House Apartments.