Reviews
Factual observation not criticize
This is a current Stone Crest review. This review is not meant to criticize, but inform. The information that follows is true and can be verified. The following is why prospective residents who read this review, can make a more informed decision about whether this is the type of apartment complex where they would wish to reside. The office is run unprofessionally at best with phone calls returned usually sometime the next day. Many times the phone is not answered at all, only the voice mail answers. Occasionally there will be a note on the office door explaining that the office is closed due to some outside appointment. Sometimes the office will have someone fill in, many times they will not. Important documents for residents, as a rule, are not delivered to residents, but posted on the door of the office. The latest issue (a big one) is that residents were told in phase 2 that they would have U-verse service, telephone, cable and internet upon move in in April. This quickly changed to May, which now has become June or July. AT&T engineering department states that they were not expecting U-verse service to be operational until sometime in September or October. With anybody s guess as to when phase 2 will actually receive it. There is something in the SC law under tenants rights that is called reasonable expectations. It is therefore unreasonable for tenants to be told they will have the basic services provided by AT&T and not have those services available.
Management has not offered to aid its new tenants in receiving any of those basic services. They have had DIRECTV, an arm of AT&T, install dishes on the new buildings, however the expense of this solely rest on the tenants with a 2 year iron clad contract.
Management has not offered to aid its new tenants in receiving any of those basic services. They have had DIRECTV, an arm of AT&T, install dishes on the new buildings, however the expense of this solely rest on the tenants with a 2 year iron clad contract.